Privacy Policy

Last Updated: November 10, 2025

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via email, phone, or contact form
• Subscribe to our newsletter or updates
• Register for events or webinars
• Apply for employment opportunities

This information may include:

• Name and contact details (email, phone number, address)
• Company name and job title
• Project requirements and specifications
• Business correspondence and communications

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on pages
• Referring website or source
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our ELV and ICT solutions
• Communication: To respond to inquiries, provide quotes, and communicate about projects
• Business Operations: To process transactions, manage contracts, and fulfill orders
• Marketing: To send promotional materials, newsletters, and updates (with your consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect our business, employees, and clients from fraud or security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email and communication services
• Analytics and marketing services
• Project implementation and technical support

3.2 Business Partners

We may share information with authorized distributors, manufacturers, and technology partners to fulfill project requirements and provide comprehensive solutions.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at enquiry@methods-elv.com.my

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Malaysia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Methods Alliance Engineering Sdn. Bhd.
No. 46-2 & 46-3, Jalan Kuchai Maju 11
Kuchai Entrepreneur's Park
Off Jalan Kuchai Lama
58200 Kuala Lumpur, Malaysia

Email: enquiry@methods-elv.com.my
Phone: +603-7984 2588